All fees are payable on arrival. We charge for day of arrival and day of collection. Your cat or dog's kennel will be available for your use from 8:00 am on your arrival day until 6:00 pm on your day of departure. Any animal not collected by 6:00 pm will be subject to a charge of one extra day's boarding.
Payment may be made by Cash or Cheque. A charge of £25.00 will be made for all cheques returned, not in order for immediate payment.
We reserve the right to revise our prices when necessary. All prices quoted will be at the rate prevailing at time of booking. All prices charged will be at the rate prevailing at the time of boarding.
Your pet is covered by Allianz (Animal Health) while in our care as long as their vaccinations are up-to-date. This insurance does not cover pre-existing conditions.
DOGS must be fully inoculated against Distemper, Hepatitis, Leptospirosis, Parvovirus and Parainfluenza, and must have had a booster injection within the previous twelve months. We do not insist that you have your dog inoculated against canine infectious bronchitis (Kennel Cough). We suggest you discuss this matter with your veterinary surgeon. If you decide to have this inoculation, it must be done at least 10 days prior to arriving at the kennels. Proof of vaccination must be presented upon arrival.
CATS must be fully inoculated against Feline leukaemia, Feline infectious enteritis, Feline viral rhinotracheitis (Feline Herpes Virus) and Feline calicivirus, and must have had a booster injection with the previous twelve months. Proof of vaccination must be presented upon arrival.
In the event of an animal not being collected or boarding fees not being paid, the proprietor may dispose of the animal concerned after giving 14 days notice to the owner, or his representative at their last known address.
Everthing your cat or dog requires for his/her stay at Anacan is provided. While we have a plentiful supply of toys, bringing one of your pet's favourite toys or blanket may help it settle in, particularly if it is their first stay with us.
EARLY RETURNS AND CANCELLATION FEES
We do not give credits for early returns; you must pay for the period booked.
Due to problems in the past with no-shows and last-minute cancellations at peak periods (Christmas & bank holidays), we now require a £50 non-refundable deposit (£25 for cats) for bookings of 2 weeks or longer duration, and also £25 for shorter periods of time during the Christmas period .
The office closes at noon on Christmas Eve and New Year's Eve. We are closed ALL DAY on Christmas Day, Boxing Day, New Year's Day and Easter Sunday and therefore animals cannot arrive or depart on these days.
|Please note: We do not take bookings by email. All bookings must be made by telephone and availability confirmed verbally by a member of our staff. Telephone us on 01754 811 232 before our closing time of 6:00 pm. We do not answer the phone after 6:00 pm, or on Bank Holidays. If you ring after 6:00 pm or on a Bank Holiday, you can leave a message on our answerphone, along with your daytime phone number, and we will ring you back the following day.|
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